RCE provides parts, service, and support for the equipment we build. Our teams work directly with customers to keep machines maintained, supported, and productive across their service life. Support is handled by experienced specialists who understand rail applications and stay involved through resolution
Maintenance & Repair
RCE supports routine maintenance and repair for rail construction equipment through both in-field and in-shop service. Our certified technicians work on RCE-built machines every day and understand how they’re used in real maintenance-of-way conditions.
- In-field and in-shop service options
- Certified technicians familiar with RCE equipment
- Support for planned maintenance and unexpected repairs
Field Support & Remote Diagnostics
Some issues can be resolved without waiting for a service visit. RCE field support specialists use remote diagnostics and programming tools to troubleshoot issues, adjust configurations, and provide guidance that helps get equipment back to work faster.
- Remote diagnostics and programming
- Fast triage and clear recommendations
- Direct access to experienced support specialists
Parts Availability
RCE maintains a significant in-house parts inventory supported from our Rockford facility. Our parts team works directly with customers to identify the correct components and move quickly to reduce downtime.
- Extensive in-stock parts inventory
- Rockford-based parts support
- Familiarity with RCE-specific components and configurations
Nationwide Training & Support Through the John Deere Dealer Network
RCE equipment is supported nationwide through the John Deere dealer network, providing service and parts access across the country. RCE coordinates directly with local dealers to support customers wherever equipment is deployed.
- Access to 400+ John Deere dealer locations
- Coordinated support between RCE and local dealers
- Coverage aligned with national and regional rail operations
Fleet Monitoring with JDLink Telematics
RCE supports fleet monitoring through John Deere JDLink telematics. Machine data and diagnostic codes allow our team to identify potential issues early and provide guidance before problems escalate.
- Real-time machine diagnostics
- Proactive identification of service needs
- Support from teams familiar with your fleet and applications
Engineering Services
RCE provides engineering support for specialized and non-standard applications. Our in-house engineering team works directly with shop operations and service teams to support custom builds, modifications, and complex repairs.
- Engineering support for custom and project-specific applications
- Direct collaboration between engineering, service, and manufacturing
- Support during builds, modifications, and complex repairs
Product Support Assistance
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